Kepner-Tregoe Problem Analysis Case Study

Problem solving white papers by Kepner-Tregoe offer insights into the structured KT problem solving method used for today’s challenges to provide rapid trouble shooting or root cause analysis. For over 50 years, Kepner-Tregoe Problem Analysis has been the gold standard in critical thinking skills. From NASA’s problem solving for Apollo XIII to the state-of-the art problem solving on service desks, production lines, or in the field, the structured KT approach to problem analysis has brought rapid troubleshooting as well as root cause analysis to bear on the most critical issues.

The problem solving white papers offer a perspective on issue resolution that is grounded in Kepner-Tregoe’s experience. Through consulting and training programs, Kepner-Tregoe has become a leader in problem solving practices. Our structured approach to solving problems is used globally and has been credited for accelerating issue resolution and reducing costs. Kepner-Tregoe advocates a structured approach to solving problems to quickly troubleshoot issues and provide root cause analysis (RCA) that results in permanent solutions.

We invite you to download problem solving whitepapers and learn more about the renowned KT approach to problem solving or root cause analysis.

View Problem Solving white papers just below


Solution-Caused Problems and How to Prevent Them

When is a solution a problem? Without systematic troubleshooting, it is not unusual to find cause and take a corrective action only to have a different, and often a bigger, problem. This article describes solution-caused problems and how to prevent them.

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High-Stakes Troubleshooting

Drawing on a case study from the nuclear power industry, the author shows how high-stakes troubleshooting can be harrowing—but using a systematic process can ease the pressure, increase your chances of success and make it easier every time.

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Preserving the Production Run

The production function inevitably faces challenges to ongoing operations, so superior problem solving and project management capabilities are critical. In this case study at a nuclear power plant, production challenges are heightened by risk and a race against the clock.

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Tough Decisions

In this interview, KT Partner, Martin Wing, discusses mastering complexity in business by developing effective decision makers and problem solvers, refining their capabilities and aligning their thinking across business functions and disciplines.

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The Value of a Facilitator in Organizational Problem Solving and Decision Making

Overcome the five biggest barriers to group troubleshooting success. Excellent facilitation skills hold the promise of turning a qualified group of individuals into a well oiled, highly functioning unit.

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The Fallacy of People Problems…

In order to determine cause, it is easy to cast blame- a better solution is finding corrective actions. A model is helpful to spark questions and narrow the search toward solving the problem.

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Measuring the Quality of Problem Management in an ITIL Environment

In an attempt to find the customer value created in an Information Technology Infrastructure Library (ITIL) environment, there’s a strong need for performance indicators. Given the structured framework of ITIL in a mostly well-automated part of the organization, measuring the quality of work is often related to measuring time-related parameters. However, does focusing on “time” and not the “quality” of outcomes truly measure the value of “Problem Management”?

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Enhanced Troubleshooting: When in the Life Cycle?

One area where many folks have trouble involves the question: When in the process or life cycle did the deviation occur?

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Managing the Problem-Solving Challenge

This paper presents the state of problem solving in the nuclear power sector and advocates a systematic approach to problem prevention and cross-functional issue resolution. It outlines a change management framework that includes training, facilitation, performance support and more.

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Thinking Correctly Under Pressure: Tackle your problems like the tiger!

Assessing a situation using a rational framework leads to more effective problem-solving. We need to process information and gauge our reactions rather than resolve pressing issues precipitously without reflection.

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Course Outline

The fundamental processes learned in our Kepner-Tregoe® Problem Solving and Decision Making Workshop are:

  • Situation Appraisal – Clear thinking for complex situations.

Learn to clarify the issues that matter in complex situations and determine how concerns should be prioritised and handled.

  • Problem Analysis – Clear thinking for tough problems.

Enhance your problem-solving skills by organising and analysing key factual information about the issue. Problem Analysis ensures that cause is known before fixes are implemented for a more focused response to problems, incidents and threats.

  • Decision Analysis – Clear thinking for difficult decisions.

Clarify the purpose of decisions and form clear, measurable objectives. Learn tools for evaluating an appropriate range of alternatives and assess related risks prior to making a decision. Decision Analysis ensures fully informed choices that maximise benefits and minimise risks.

  • Potential Problem Analysis – Clear thinking for managing risks.

Anticipate threats to the success of planned actions. Develop skills required for effective preventive and contingent action and lean how to identify and prevent potential problems. Potential Problem Analysis helps prepare in advance and avoid unplanned reactive actions.

  • Potential Opportunity Analysis – Clear thinking for leveraging opportunities.

Anticipate and leverage extra benefits from planned actions. Lean how to promote potential opportunities and prepare in advance to gain the advantage when things go better than expected.

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